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Declutter for Your Cleaner - You may cancel service at any time. Pick up toys, junk mail, loose change, and whatever else found its way to your countertops. The less clutter you have around, the easier it will be for cleaning specialists to focus on their cleaning tasks.
Put Away Dirty Dishes and Food Messes - Our cleaning specialists do not wash dishes or deal with food messes. Washing and putting away your dirty dishes will make it much easier for your pro to clean your sink and the surrounding areas.
Special Requests must be communicated prior to the cleaner's arrival. This should be done during the initial booking or call (855) 765-PURE to speak to someone in our office prior to your cleaning appointment.
Secure Fragile Items - It is always wise to secure anything that could easily get broken. Accidents happen and here at A2BPureClean we want to ensure that any precious mementos/valuables stay around for a long time! If anything is especially valuable to you or needs to be cleaned in a specific way, let our cleaning specialist know ahead of time.
Put Your Pets Away - Good cleaning etiquette means crating your pup and keeping your kitties behind closed doors. This is especially important to ensure your beloved pets are kept safe and from harm's way.
Sure thing. Simply select the additional services or extras you would like at checkout. If you need additional assistance, give us a call or send us an email.
Our quotes are completely customized to your specific home based on the number of bedrooms and bathrooms in the home. On our booking page, you can update these numbers and the price will update based on your selection. Add-ons can be added during the booking process as well. Prices may be subject to change depending on the condition of your home.
A2B PureClean can provide a Certificate of Insurance for residential & commercial buildings. Please email us at support@rocketserverus.com at least 48-72 hours prior to appointment with a sample COI & any instructions. Our team will work on your request and get back to you shortly after.
Yes we do!
Please see our cleaning comparison checklist page for details on what is included.
Generally, we send only one cleaner per home, but depending on the size and condition, we could send more cleaners if needed.
If you’re not 100% satisfied with our service, we assure you we make things right. Please see terms of service.
Deep cleaning is when our house cleaners scrub your house from top to bottom. We leave nothing undone. This level of cleaning is required to maintain a clean, healthy environment for your family. Please see our cleaning comparison checklist page for details on what is included.
Please see our cleaning comparison checklist page for details on what is included.
Our hours of operation are:
Monday – Friday: 8am-6pm
Saturday: closed
Sunday: closed
We do not. Our insurance only covers our cleaners inside your home.
Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Cleaning Specialist.
We do not, this is a strict policy as we’re adamant about providing an amazing experience for our customers, but equally providing the safest working conditions for our cleaners.
We do not require you to sign any contract.
Temperature Settings: During summer months, many of our customers turn their air conditioning off or set them to higher temperatures while they are out of the house. On your scheduled cleaning day, we ask that you set the thermostat to, at the highest, 72 degrees Fahrenheit, so your professional house cleaners can work in a safe environment without overheating.
During the winter, we request that the home is between 60 and 72 degrees.
Mold removal is a specialty; we cannot be liable for any mold-related risks in client’s homes.
We cannot clean hoarding homes or areas containing any animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages, and urine or excretions.
Unreachable Areas & Heavy items - For safety and liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 20 pounds. If you would like cleaning behind heavy objects, please move them prior to cleaning.
Yes, we provide all cleaning supplies, products and equipment. If you have preferred products for certain areas of your home, please let us know on arrival.
Please see our cleaning comparison checklist page for details on what is included.
Whether or not you’re at the space during your cleaning appointment is up to you. When you make a booking, you’ll be prompted to give us entry instructions. If you utilize our lockbox program, there’s no need for you to be home.
Please see our cleaning comparison checklist page for details on what is included.
We assign a Team Leader to every client so that we can assure you proper follow-up and supervision of your home’s work plan.
We love pets! We know that pets are also part of the family, and we make sure they will be treated right. In fact, we use select products that are safe for pets to be around, and we know all the tricks to get pet hair out of your nooks and crannies.
A standard-size home takes approximately three hours to clean. Your home may take more or less depending on its size, type of cleaning and frequency.
https://bucketsandbows.com/4303/helpful-tips/how-long-will-it-take-a-cleaning-service-to-clean-my-home
We recommend requesting deep cleaning services with the change of each season.
A deep clean is recommended for all first time cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a biweekly or weekly cleanings.
To maintain dependability we have closed weekend hours and will only serve customers during the weekdays
Yes. We encourage using our lockbox program. Click here for more details.
This seldomly occurs but accidents do happen. Please see our terms of service for more details.
Smoking affects the people exposed to smoke and produces odorous substances that stick to every surface of the area where smoking has taken place. The yellowish-brown substance often bonds to walls, furniture, and plastics and can permanently change their appearance. Cigarette smoke also penetrates more odor-absorbing objects, such as carpets, upholstery,
Below are a few items and areas that you’ll have to clean yourself or hire an industry-specific professional to handle.
1. Biological Waste Materials
If you have any biological waste in your house, your maids won’t clean it up. What constitutes biological waste? Dead animals, fresh pet messes, and dirty or used medical equipment like syringes.
2. Laundry and Linens
A cleaning service is designed to leave your home looking and smelling its best. However, you should not expect professional cleaners to run your clothing or linens through the wash, fold dried laundry, or iron your clothing or other textiles. If you leave fresh linens to change your beds, Maid Bright can definitely help!
3. Dirty Places That Are High Up
Do you have a very high bookshelf or other space that can only be reached by ladder? Cleaning professionals normally will not climb ladders to access grimy spaces for safety reasons.
4. Washing Machines
Is your washing machine smelling a little foul? While some cleaners can help you learn how to freshen up your washing machine, they won’t try to clean it themselves during an appointment.
5. Windows
Although you can almost certainly schedule a special window cleaning visit with your favorite maid service, they won’t clean your windows normally. Windows take special time and care to get streak-free and spotless. Plan to arrange a different appointment with your cleaners to address your dirty windows from the inside of the house.
6. Questionable Odors
A2B PureClean services are accustomed to freshening up homes. It’s what they do for a living. Nevertheless, they aren’t equipped to remove strong, lingering odors. For instance, if someone in your household smokes indoors, the cleaning specialists will not be able to clean away the smoke odor. Similarly, they can’t promise that a long-standing odor coming from a questionable source will be gone after they do surface cleaning.
7. Dishwasher Loads and Unloads
You can definitely ask your cleaning specialists to wipe off the outside of your dishwasher, weather's it’s plastic or stainless steel. However, cleaning specialists are not set up to load or unload the dishwasher. When you know the cleaning specialist service is coming, make sure you load up your dishwasher. Leaving unwashed dishes in the kitchen sink will mean that the maids can’t clean it that visit.
8. Bedbugs and Insect Infestations
Bedbugs and pest-related infestations should be dealt with by a pest control company, not a maid cleaning service. Maids and their equipment should not be exposed to bedbugs. If you’re aware of a problem in your home, please contact the proper professionals to address it.
9. Heavy Objects
Cleaning specialist will clean heavy objects such as the refrigerator or a lovely antique bookshelf. They will not move them, though.
SERVICES
Special requests will be honored if they are submitted to management prior to appointment. Cleaners are not able to take special requests at the time of the job but are able to follow specific instructions at your request.
If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 24 business days of the original appointment.
Our hours of operation are:
Monday – Friday: 8AM-6PM
Saturday: Closed
Sunday: Closed
Yes, please see our Move Out services page for details on what is included.
While we strive to be on time, please allow us a 120-minute arrival window (unless advised otherwise) to account for traffic, parking, and other unexpected delays. This means that your team will arrive within that hour of the selected time. For example, if you choose a 10 am-12 pm arrival window, the team may arrive around 10:15 am or 11:45 am.
This will vary between 1-3 cleaners and is based on multiple factors such as size of home, type of services selected, scheduling, and other factors. We do not specify how many cleaners will come but we do promise they will be friendly, efficient, and thorough.
To ensure we can assist you promptly and uphold our 100% Satisfaction Guarantee, please contact us via phone or email within 24 hours. We are committed to resolving any issues to your satisfaction. Kindly note that our re-clean guarantee will not be honored under the following circumstances: 1) Failure to contact us within 24 hours of your cleaning's completion via phone, message, or email. 2) If you are present at home and do not conduct a final walk-through to express your concerns before our team departs. Please be aware that refunds will not be provided once payment has been processed.
Services Not Included: Our flat-rate services fee guarantees the completion of all tasks included in our cleaning checklists. Services not included in our cleans are listed below.
Provide any pet or children-related services
Clean/Shampoo Carpet
Clean Chandeliers
Laundry Services (excludes Airbnb)
Dish Washing Services
Personal Organization
Provide Stain Removal
Clean Exterior of Windows
Remove Paint
Junk Removal
Service Outdoor Areas
Clean Areas Above the Reach of our 2-Step Ladder
Move or Lift items over 20lbs Including Moving Furniture or Appliances
Smoking affects the people exposed to smoke and produces odorous substances that stick to every surface of the area where smoking has taken place. The yellowish-brown substance often bonds to walls, furniture, and plastics and can permanently change their appearance. Cigarette smoke also penetrates more odor-absorbing objects, such as carpets, upholstery,
To remove tobacco smoke odors in your home effectively and in the shortest time possible, hire a professional restoration company.
We believe that it’s very important to always send the same cleaner(s) and we do everything in our control to make this possible. If a member of your team is unavailable, we’ll do our best to find the most suitable replacement. All of our residential cleaning specialists undergo extensive A2B PureClean Training to ensure that the quality of our work is always consistent.
Please refer to our Contact Us page for more information on the areas we serve.
All of our cleaners work with a standardized digital checklist, that we guarantee to complete. They work through your home, checking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they submit it to an A2B PureClean team leader for Quality Assurance purposes .
We would appreciate if items were picked up off the floor, and that dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly, and will prevent our staff from putting away items in places where you may not be used to finding them. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that the heater be set to a comfortable temperature.
A standard-size home takes approximately three hours to clean. Your home may take more or less depending on its size, type of cleaning and frequency.
We provide all equipment and supplies except trash bags and toilet bowl brush. You must provide the trash bags if you wish to have your trash relined. If you do not have a toilet bowl brush we will provide you with a brand new brush and add a $5 fee to your booking total (yours to keep).
We do not, this is a strict policy as we’re adamant about providing an amazing experience for our customers, but equally providing the safest working conditions for our cleaners.
BILLING
We currently accept credit/debit cards, and Venmo. Book online within 60 seconds by clicking here . Our online payments are handled by stripe, and are processed though a fully secure 256 bit SSL protocol. In addition, we have a full extended validation SSL security as well. Booking through A2B PureClean is safe and secure and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.
You can cancel or reschedule your scheduled service without a penalty 48 hours before your scheduled cleaning. We apply a $100 cancellation fee to appointments cancelled within 24 hours of the scheduled appointment for standard cleanings, unless that clean is a specialty clean. For specialty cleans (including but not limited to deep clean, post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled within 48 hours of the scheduled booking. ALL standard cleaning appointments will be confirmed & charged in full within 3 hours after and ALL deep or custom cleaning appointments within 5 hours after scheduled start time. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.
We take your credit or debit card details at the time of booking, however, we will only collect payment on the day of your cleaning. We accept all major credit cards (including American Express) and debit cards for payment
Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com.
Yes, we have weekly, bi-weekly packages, or you can customize the different dates of your cleaning service in our online booking system.
You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.
Our prices are not negotiable.
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
Simply select the frequency of cleaning on our booking form, and we will set everything up from there. You can always login to your account here and we send notification reminders closer to your appointment date. For any changes or updates kindly use the online portal, email us at support@rocketserverus.com or give us a call (855) 765-PURE.
It's easy, all you need to do is include the code on the booking form when asked and the discount will be applied to your booking instantly.
We will never charge your card before your clean. We will only take payment on the day of your cleaning service or the day after. Guaranteed!
We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. For most standard sized home cleanings, please see our price rates – Book Now
We do not charge for rescheduling as long as it is done before 48 hours of your original booking.
No, unless it’s within the 48 hour window. If it is within 24 hours, you will be charged a $100 rescheduling fee.
An additional booking must be made. In most cases the time was insufficient for the level of cleaning that was required.
PRICING POLICIES
Your credit card information is securely stored in case there are add-ons or extras that you need to add to your booking. If there are no extras added to your booking before your appointment or at the time of service, your credit card will not be charged.
Please contact us for any custom needs and we will do our best to accommodate!
Gift cards can only be applied at the time of booking your cleaning
You can apply a gift card to a future appointment by logging into your account and clicking on the “Book Now” tab. Enter your gift card code in the “promo code” field. If you do not have an account, you may enter your Gift Card code in the “Promo code” field on the checkout page. You can not apply your gift card to past appointments that are already completed.
MANAGE YOUR ACCOUNT
Call or go to our booking form and schedule your appointment online.
Log into your customer portal and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Once you complete your first online booking, your customer portal account will automatically be created for you. Simply check your inbox, using the same email address that you used for your booking, and you should find an email containing all of your login information. You may use that information to log in and view your booking history, as well as all other account info. Tip: you will want to save the login information provided in the email or reset your password to something that you can easily remember.
Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.
Simply log into your customer portal using the Log In tab at the top of the web page and update your card on file. Your new card will automatically be noted as your default card, and will be used for your future bookings.
You can easily submit a password change request on the customer portal page by selecting “forgot password” and following the prompts to enter your email address. Once you submit your email address, you will receive a message in your inbox containing the link to reset your password. Simply click the link, enter your new password, and you’re all set.
Please view your account page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.
TRUST AND SAFETY
We offer 100% guarantee on our services . If something is not done to your expectations, please let us know within 24 hours of your cleaning. Once we have identified the specific area(s) needing more attention, we will work with you to come to a satisfying solution.
Yes, they do. We run a detailed criminal background check on all applicants as one of the many rigorous steps in our hiring process.
All of our cleaning specialists undergo extensive training encompassing services we offer.
Yes, we have a complete liability insurance policy and are fully bonded as well to ensure you are always protected. Please view our insurance certificate here.
If you would like to leave your keys with us, we will keep them secure by storing them in a safe where only the office manager has a key and knows which house goes with which key number. Each day cleaners must check any key back in before going home. Also, we offer lockbox services. Click here for more info.
For their safety and to comply with Federal OSHA regulations, our cleaning specialist are prohibited from using ladders other than company provided ladders and are instructed to wear shoes in your home.
A2B PureClean will provide our cleaners with protective 'booties" while in your residence cleaning, as an added measure of not transporting outside germs and dirt into your home.
